Handling Fees
This item has a set handling fee. A handling fee is an amount charged to a customer on top of the order subtotal and shipping fees. It covers the cost of expenses related to fulfillment, such as warehouse storage cost, freight cost, and packing cost. Handling fees are charged per item and added into the orders total.
Loloi trade program
FAQ
WHO CAN APPLY FOR THE TRADE PROGRAM?
Mixed by Design extends wholesale Loloi pricing to any designers, architects or home stagers with a resale license, professional licensure/ accreditation or professional membership. If you are unsure you qualify for Trade Membership, please email us at hello@mixedbydesignshop.com
HOW DO I SEE PRICING?
Once an approved Trade Member for the Loloi Rug program, Mixed by Design will send you a PDF copy of the most current line list. Your Trade pricing will be listed as ‘WS’. Please confirm you have the most up to date Line Sheet, Mixed by Design will not automatically send out updated pricing.
CAN I ORDER A SAMPLE?
Yes, you may order 18’’ samples in select designs of most collections for $25 with free shipping within the Continental U.S. 18" samples are not eligible for return. For more information, please email hello@mixedbydesignshop.com
WHAT IS THE ORDER MINIMUM?
For rugs, there is no order minimum. For pillows and throws, the opening and re-order minimum is 2 in any variety.
WHAT IS YOUR RETURN POLICY?
Our return policy is 30 days for non-defective items, 7 days for defective items, and 4 days for claims on shortages or missing items. Only returns or claims made prior to these respective time periods will be reviewed. If upon return Loloi Rugs determines there is damage or defect due to usage, the customer will be responsible for the cost of the rug plus all shipping charges. There is a 20% restocking fee on all returns of non-defective products. We do not accept returns for pillows, throws, poufs, wall art or 18" x 18" rug samples. We also do not accept returns for items consumers have purchased from our retail partners.