Terms & Conditions

Terms & Conditions


Thank you for visiting MIX by RJohnston Interiors (mixbyrji.com). We have prepared the information below to ensure that your experience on our website is one you will  want to repeat again and again.  MIX by RJohnston Interiors provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site.



Thank you for visiting the webstore of MIX by RJohnston Interiors, mixbyrji.com (“website"). This website is operated by MIX by RJohnston Interiors. Throughout the website the terms “we”, “us” and “our” refer to MIX by RJohnston Interiors (the “Company”). By using and shopping at our website, you agree to the following terms and conditions (“Terms and Conditions”). The conditions of sales mentioned hereafter concern only mixbyrji.com and are not related to any other conditions that are applied in stores. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using the website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.



By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.



We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or error free.



In the event that a MIX by RJohnston Interiors’ product is mistakenly listed at an incorrect price on the website, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount charged to your credit card.



Please do not copy images or content found on the website. The entire content included on this website, including but not limited to text, graphics, logos, button icons, and images is copyrighted as a collective work under United States and international copyright laws, and is the property of the Company. The collective work includes works that are licensed to the Company. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized in writing by the Company.



MIX by RJohnston Interiors online store reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order, or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.



We reserve the right to refuse service to anyone for any reason at any time. By using this website, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms and conditions. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of these conditions, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.



mixbyrji.com accepts payments from Visa, MasterCard, Discover and American Express, as well as Shopify Payments, PayPal (PayPal Express Checkout), Apple Pay, Google Pay, and Shop Pay.



This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mix by RJohnston Interiors disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.



The Company, its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if the Company has been advised of the possibility of such damages. Certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights. 



These terms and conditions, or any part of them, may be terminated by the Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.



This website is created, controlled and maintained by the Company, in the State of California. Accordingly, the laws of the State of California shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. The Company makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of the United States, you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of California and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of California and must be commenced no later than one (1) year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website. 



You agree to indemnify, defend, and hold mixbyrji.com the Company, subsidiaries, affiliates, partners, officers, directors, employees, interns, subcontractors, agents, licensors and suppliers harmless from any claim or demand, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website. 



You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.



Questions about our Terms and Conditions should be sent to us at:

Mix by RJohnston Interiors

24263 Main St

Santa Clarita, CA 91321

Loloi trade program



Mixed by Design extends wholesale Loloi pricing to any designers, architects or home stagers with a resale license, professional licensure/ accreditation or professional membership. If you are unsure you qualify for Trade Membership, please email us at hello@mixedbydesignshop.com


Once an approved Trade Member for the Loloi Rug program, Mixed by Design will send you a PDF copy of the most current line list. Your Trade pricing will be listed as ‘WS’. Please confirm you have the most up to date Line Sheet, Mixed by Design will not automatically send out updated pricing.


Yes, you may order 18’’ samples in select designs of most collections for $25 with free shipping within the Continental U.S. 18" samples are not eligible for return. For more information, please email hello@mixedbydesignshop.com


For rugs, there is no order minimum. For pillows and throw, the order min. is two of any style.


Return Requirements

  • Our return policy is 20 days for non-defective items, 5 days for defective items, and 3 days for claims on shortages or missing items.
  • Returns can be made to Mixed by Design Retail location during business hours, or directly mailed back to Loloi.
  • rugs must be rerolled on tube, and packaged back in a plastic rug sleeve as originally packaged

The following items are ineligible for return:

  • Loloi does not accept returns for pillows, throws, poufs, wall art or 18" x 18" rug samples. They also do not accept returns for items consumers have purchased from a retail partners.

Restocking Fees (Retail & Trade Customers)

There is a 20% restocking fee on all returns of non-defective products. Trade buyer must pay for shipping costs.

Defective Merchandise

If you encounter a defect in your product, please reach out to MBD via Email (hello@mixedbydesignshop.com) ASAP. Damages must be reported within 5 days. Please always unroll and check rugs immediately even if not being installed. If you are shipping to a third party receiver, it is your responsibility as the designer to confirm that no damages have been reported. Mixed By Design is not responsible for any returns or claims after above mentioned dates.

Request Trade Acount