Art Returns

All artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. Please note, artwork may be impacted by delays in production. Our team will provide notifications on impacted pieces as soon as we receive them. If a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 72 hours at hello@mixedbydesignshop.com

Loloi trade program

FAQ

WHO CAN APPLY FOR THE TRADE PROGRAM?

Mixed by Design extends wholesale Loloi pricing to any designers, architects or home stagers with a resale license, professional licensure/ accreditation or professional membership. If you are unsure you qualify for Trade Membership, please email us at hello@mixedbydesignshop.com

HOW DO I SEE PRICING?

Once an approved Trade Member for the Loloi Rug program, Mixed by Design will send you a PDF copy of the most current line list. Your Trade pricing will be listed as ‘WS’. Please confirm you have the most up to date Line Sheet, Mixed by Design will not automatically send out updated pricing.

CAN I ORDER A SAMPLE?

Yes, you may order 18’’ samples in select designs of most collections for $25 with free shipping within the Continental U.S. 18" samples are not eligible for return. For more information, please email hello@mixedbydesignshop.com

WHAT IS THE ORDER MINIMUM?

For rugs, there is no order minimum. For pillows and throw, the order min. is two of any style.

WHAT IS YOUR RETURN POLICY?

Return Requirements

  • Our return policy is 20 days for non-defective items, 5 days for defective items, and 3 days for claims on shortages or missing items.
  • Returns can be made to Mixed by Design Retail location during business hours, or directly mailed back to Loloi.
  • rugs must be rerolled on tube, and packaged back in a plastic rug sleeve as originally packaged

The following items are ineligible for return:

  • Loloi does not accept returns for pillows, throws, poufs, wall art or 18" x 18" rug samples. They also do not accept returns for items consumers have purchased from a retail partners.

Restocking Fees (Retail & Trade Customers)

There is a 20% restocking fee on all returns of non-defective products. Trade buyer must pay for shipping costs.

Defective Merchandise

If you encounter a defect in your product, please reach out to MBD via Email (hello@mixedbydesignshop.com) ASAP. Damages must be reported within 5 days. Please always unroll and check rugs immediately even if not being installed. If you are shipping to a third party receiver, it is your responsibility as the designer to confirm that no damages have been reported. Mixed By Design is not responsible for any returns or claims after above mentioned dates.

Request Trade Acount